Terms and Conditions

Terms and Conditions

This website is operated and managed by Whitecrest Ventures Limited trading as Splush.co whose company registration number is 7657065 and whose registered office is situated at Essex House, Sterling Industrial Estate, Dagenham, Essex RM10 8TX. Your use of this website confirms your acceptance of the terms and conditions contained herein that are in effect at that time. If you do not wish to accept those terms you should refrain from using the website.

Splush.co is referred to in the terms “we” or “us” or “our” and you, the user shall be referred to in the terms “you” or “your” or “the user”.

1. Ordering
1.1 When you place an order with us you will receive a confirmation which signifies our acceptance of your order. Please note that going through our checkout process does not signify acceptance of your order. Your order is confirmed when we know we are in a position to prepare its dispatch. We may not accept your order for a variety of reasons:
1.2. We may be out of stock of the particular item you have chosen
1.3. We may be unable to obtain payment clearance for your order
1.4. If your order for any personalised item contains any reference or content which may be illegal, abusive, defamatory, pornographic or liable to cause racial hatred or a breach of privacy or confidence.

2. Payment
2.1 Payment for your items can be made by Paypal, Debit or Credit Card through our checkout process

3. Prices
3.1 All prices shown on the website include VAT at the current rate and will include delivery charges unless otherwise specified

4. Delivery
4.1 We shall use our best endeavours to deliver your item(s) within the timescale specified at the point of order. We do not however accept liability for any delays caused by the postal system/courier once your order has been dispatched.

5. Personalised Products
5.1 It is your responsibility to ensure that any personalisation content you input into the website is accurate and correct and you should check your proof and order on screen before proceeding to final checkout. Due to the personalised nature of the content we cannot offer any refund on items that have been ordered with inaccurate content.

6. Returns
6.1 If you are unhappy with the product you have purchased from us please contact our customer services on 020 8517 7139 or e-mail customerservices@splush.co in order to register the details of your complaint . You must then return the defective product to us within 7 days at your expense. We will examine the returned product and in the event that the defect has been caused by us we will either
6.2 Supply a replacement product free of charge or
Reimburse you for the cost of your product via the payment method used to purchase the product.
6.3 Please note we will not accept responsibility for defects relating to any images uploaded to the website where the quality of such images is too poor or the resolution too low for it to be possible to achieve a reasonable replication of such image.
6.4 We cannot be held responsible for goods that are damaged in transit

7. Intellectual Property Rights
7.1 All content of the website including without limitation text, photographs, graphics and design are protected by Splush.co or third party copyrights, trade marks and shall remain vested in us at all times. Your use of the content of this website is for your personal and non commercial use only and you agree not to reproduce, publish, distribute or copy such content.

8. Privacy Policy
8.1 Our Privacy Policy, outlining the steps we take in collecting, processing and keeping your personal data safe can be viewed in our separate Privacy Notice

9. Liability and Indemnity
9.1 We will use our best endeavours to ensure the accuracy of the information contained on the website but do not warrant as to the truth and correctness of any material contained therein.
9.2. We will not be liable in contract tort (including without limitation negligence) pre contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any loss (including without limitation loss of income, profits, data or goodwill) that may result from your use of or inability to use the website.
9.3. We will not be liable for any loss or damage due to computer viruses that may infect your computer equipment, data or software as a result of your use of or browsing or downloading from our website or any website linked to our website.
9.4. Nothing in these terms shall limit or exclude our liability for any liability which cannot be excluded or limited under applicable law.

10. General Provisions
10.1. The terms shall be governed in accordance with English law and any dispute arising in connection with any contract between you and us will be subject to the jurisdiction of the English courts.
10.2. If any clause or sub clause of these terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub clauses of these terms shall not be affected.
10.3. We shall use our best endeavours to ensure that access to and use of the website is available 24 hours a day. Access may however be restricted during periods of maintenance or as a result of unforeseen system failure or repairs and we shall have no liability for any periods of unavailability.